9 hard skills or competencies (industry competencies) for Automotive Mechanic II
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Lists major spare parts demand forecasting methods.
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Level 2 Behaviors
(Light Experience)
Tracks spare parts inventory compliance with stocking policies to prevent stockouts.
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Level 3 Behaviors
(Moderate Experience)
Monitors spare parts inventory to ensure availability for any potential faults in the machinery.
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Level 4 Behaviors
(Extensive Experience)
Leads the team in analyzing historical data to accurately forecast spare parts requirements.
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Level 5 Behaviors
(Mastery)
Establishes a periodic inventory system audit practice for inventory control and governance.
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Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Cites examples of common automotive problems, such as engine malfunctions and transmission issues.
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Level 2 Behaviors
(Light Experience)
Assists in conducting routine automotive maintenance to prevent potential problems and breakdowns.
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Level 3 Behaviors
(Moderate Experience)
Analyzes diagnostic trouble codes and technical data to determine appropriate repair procedures.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing automotive maintenance and repair methods to identify improvement opportunities.
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Level 5 Behaviors
(Mastery)
Creates and implements troubleshooting techniques to diagnose automotive malfunctions accurately.
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2 general skills or competencies (Job family competencies) for Automotive Mechanic II
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Champions the adoption of digital analytics to measure customer satisfaction.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for developing safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Applies safety concepts in the workplace, including the proper use of personal protective equipment.
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Level 3 Behaviors
(Moderate Experience)
Drafts standard operating procedures to ensure seamless implementation of safety policies.
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Level 4 Behaviors
(Extensive Experience)
Delivers clear interpretation of safety policies, procedures, and reports to all junior managers and staff.
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Level 5 Behaviors
(Mastery)
Conceptualizes innovative ways to drive continuous improvements in our safety policies and procedures.
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10 soft skills or competencies (core competencies) for Automotive Mechanic II
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective scheduling skills, including data entry, customer service, and appointment setting.
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Level 2 Behaviors
(Light Experience)
Documents different kinds of communications related to work schedules, such as memos, emails, and reports.
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Level 3 Behaviors
(Moderate Experience)
Administers phone calls and emails to respond to customers' inquiries regarding upcoming or scheduled appointments.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with workforce management professionals to integrate scheduling optimization tools.
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Level 5 Behaviors
(Mastery)
Authorizes the planning schedules of companies and organizations that operate in various industries.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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Summary of Automotive Mechanic II skills and competencies
There are 9 hard skills for Automotive Mechanic II, Spare Parts Inventory Management, Automotive Services, Automotive Engine Repair, etc.
2 general skills for Automotive Mechanic II, Customer Satisfaction, Safety Policies and Procedures.
10 soft skills for Automotive Mechanic II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Automotive Mechanic II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.